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For more information, see Roles.
To quickly find specific information on this page, press Ctrl+F on your computer keyboard. In the resulting text box, type the information you are looking for.
Legacy ACD Dashboard Widgets
These permissions control user access to ACD dashboards widgets and general ACD dashboard visibility. ACD dashboard is found in NiCE CXone at Reporting > Dashboards, which is different from the Dashboards application.
Agent Count by State
Enables users to turn the Agent Count by State Widget on or off.
Agent Counter
Enables users to turn the Agent Counter Widget on or off.
Agent List
Enables users to view or zoom in on the Agent List Widget.
Contact List
Enables users to turn the Contact List Widget on or off.
Contact States by Skill
Enables users to turn the Contact States by Skill Widget on or off.
Queue Counter
Enables users to turn the Queue Counter Widget on or off.
Queue Trend
Enables users to turn the Queue Trend Widget on or off.
Service Level
Enables users to turn the Service Level Widget on or off.
Skill Summary
Enables users to turn the Skill Summary Widget on or off.
Callbacks
Enables users to turn the Callbacks Widget on or off.
Outbound Agent Performance
Enables users to turn the Outbound Agent Performance Widget on or off.
Agent Performance
Enables users to turn the Agent Performance Widget on or off.
Agent Performance by Hour
Enables users to turn the Agent Performance by Hour Widget on or off.
Other State Statistics
Enables users to turn the Other State Statistics Widget on or off.
Unavailable Statistics
Enables users to turn the Unavailable Statistics Widget on or off.
Dashboard Console View
Enables users to view the dashboard in console view and to delete a dashboard.
Legacy Reports
Permissions in this section control user access to the legacy reports that are part of the NiCE CXone ACD application.
Active Agents
Enables users to do the following in the Active Agents report:
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View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions.
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Force Logout: Enables the Force Disconnect option on the Active Agents report.
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Terminate Agent: Enables the Terminate option on the Active Agents report.
Active Contacts
Enables users to view or terminate contacts in the Active Contacts report.
Agent by Team
Enables users to turn the Agent by Team report on or off.
Agent Snapshot
Enables users to turn the Agent Snapshot report on or off.
Agent Summary
Enables users to turn the Agent Summary report on or off.
Agent Time Card
Enables users to turn the Agent Time Card report on or off.
Agent Unavailable Time
Enables users to turn the Agent Unavailable Time report on or off.
ASR Tuning Report
Enables users to turn the ASR Tuning report on or off.
Billing Report
Enables users to turn the Billing report on or off.
Call Quality Explorer
Enables users to turn the Call Quality Explorer report on or off.
Campaign Performance
Enables users to turn the Campaign Performance report on or off.
Campaign Summary by Campaign
Enables users to turn the Campaign Summary by Campaign report on or off.
Campaign Summary by Skill
Enables users to turn the Campaign Summary by Skill report on or off.
Configured Stations
Enables users to turn the Configured Stations report on or off.
Contact History
Enables users to turn on agent view or supervisor view on the Contact History report.
Email Interruptions
Enables users to turn the Email Interruptions report on or off.
Forced Agent Logout
Enables users to turn the Forced Logout report on or off. This also controls access to the /agents/{agentId}/logout 
API endpoint, documented on the developer portal.
IVR Press Path
Enables users to turn the IVR Press Path report on or off.
Promise Keeper
Enables users to turn the Promise Keeper report on or off.
Skill by Campaign
Enables users to turn the Skills by Campaign report on or off.
Skill Performance
Enables users to turn the Skill Performance report on or off.
Skill Proficiencies Detail
Enables users to turn the Skill Proficiencies Detail report on or off.
Skill Proficiencies Summary
Enables users to turn the Skill Proficiencies Summary report on or off.
Supervisor Snapshot
Enables users to turn the Supervisor Snapshot report on or off.
Team Unavailable Codes
Enables users to turn the Teams and Unavailable Codes report on or off.
Custom Reports
Custom Reports
Enables users to do the following in Custom Reports:
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View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions.
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Edit: Users can edit existing entries for a feature or page.
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Create: Users can create new entries for a feature or page.
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Delete: Users can delete entries for a feature or page when they are no longer needed.
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Administrator: User can see all public and private reports available on the tenant. They can also allow users to manage global custom report templates.
Categories
Enables users to do the following in custom report categories:
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View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions.
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Edit: Users can edit existing entries for a feature or page.
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Create: Users can create new entries for a feature or page.
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Deactivate: Users can deactivate entries for a feature or page when they are no longer needed. They can reactivate them again if necessary.
Headers
Enables users to do the following with custom report headers:
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View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions.
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Edit: Users can edit existing entries for a feature or page.
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Create: Users can create new entries for a feature or page.
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Deactivate: Users can deactivate entries for a feature or page when they are no longer needed. They can reactivate them again if necessary.
Schedules
Enables users to do the following with custom report schedules:
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View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions.
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Edit: Users can edit existing entries for a feature or page.
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Create: Users can create new entries for a feature or page.
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Deactivate: Users can deactivate entries for a feature or page when they are no longer needed. They can reactivate them again if necessary.
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Administrator: Enables View, Edit, Create, and Deactivate.
SFTP Accounts
Enables users to do the following with SFTP accounts:
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View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions.
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Edit: Users can edit existing entries for a feature or page.
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Create: Users can create new entries for a feature or page.
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Deactivate: Users can deactivate entries for a feature or page when they are no longer needed. They can reactivate them again if necessary.
Data Download
Data Download
You can turn this permission on or off. This general permission must be turned on to view any of the data download reports.
Report Schedules
Enables users to do the following with data download report schedules:
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View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions.
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Edit: Users can edit existing entries for a feature or page.
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Create: Users can create new entries for a feature or page.
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Deactivate: Users can deactivate entries for a feature or page when they are no longer needed. They can reactivate them again if necessary.
Schedules Report
Enables users to turn the Schedules Run History report on or off.
Workforce Intelligence
Rule Action History Report
Enables users to turn the Rule Action History report on or off.
Rule Action Summary Report
Enables users to turn the Rule Action Summary report on or off.
Outbound
Abandon Rate Compliance
You can turn this permission on or off. By turning this permission on, you enable users to access the Abandon Rate Compliance report.
Dialer Dispositions
You can turn this permission on or off. By turning this permission on, you enable users to access the Dialer Dispositions report.
Outbound Report Store
Enables users to turn on the following views for the Outbound Report Store:
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Agent View: With the agent view permission, users can see only the interactions they personally have handled.
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Supervisor View: With the supervisor view permission, users can see interactions handled by members of their assigned team.
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Manager View: With the manager view permission, users can see all agent interactions.