Other State Statistics Widget

Required permissions: Other State Statistics On

Refresh rate: On demand (manual refresh)

Most of the historical widgets generate data for Agents, Agent Stats, Unavailable Stats, Contact Stats, etc. The Other State Statistics report generates data for other types of information. Sometimes, supervisors require data that is less frequently used. Using data types requested from other users, this widget provides statistics that might be useful to the advanced user.

This widget contains counts for various metrics which can be measured by time or quantity. Measurements in time are displayed in seconds.