Evaluation Question and Answer Details Report

Related Products or Features: Business Intelligence (BI) Reports, Quality Management

Required permissions: Report Viewer, Evaluation Question and Answer Details

Required Employee Settings: Can View BI Reports

The Evaluation Question and Answer Details report displays a table with every question answered by an evaluator, along with their answers. This can help you gain evaluation insights for your team across several channels.

When you select a QM form when running this report, the form name may have a # or X at the end. The # indicates that the form is deactivated and the X indicates that the form was deleted.

Select the applicable form from the list, then click Run. Choose the form version, then click Run again.

Example of Use

Get a complete look at evaluation questions, answers, and their details

Gina manages a team of agents. She's interested in looking at all of the data connected to one of the evaluation forms used to evaluate her agents, and drawing her own conclusions.


The report consists of a large grid that contains all raw question and answer data for the teams and evaluation form selected to run the report. Each row represents the answers from a single evaluation and each column represents one of the questions from the formClosed A collection of questions used to evaluate agent interactions. Right-click in the grid for more actions.