Outbound Disposition Report

The Outbound Disposition report displays the aggregate count of each outcome selected for each dispositionClosed Result that the agent or system assigns to the contact when the interaction ends. type.

Use the Outbound Disposition report to view dispositions by type for selected ACD skillsClosed Used to automate delivery of interactions based on agent skills, abilities, and knowledge.

Outbound Disposition is one of the Personal Connection Outbound reports available from the Outbound Report Store.

Data in this Report

The Outbound Disposition report has multiple columns that present data attributes and metrics. The table below provides a description for each column.

Column Description
Type The classification of the dispositionClosed Result that the agent or system assigns to the contact when the interaction ends..
Outcome The outcome of the disposition, usually the disposition name.
Count The total number of outcomes for the selected disposition.