You must have appropriate permissions to see the navigation for the Roles & Permissions feature. If your organization isn't configured to use the NICE CXone ACD, you won't see these permissions.
For more information, see Roles.
To quickly find specific information on this page, press Ctrl+F on your computer keyboard. In the resulting text box, type the information you are looking for.
Contact Settings
Campaigns
You can enable users to do the following with campaigns:
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View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions.
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Edit: Users can edit existing entries for a feature or page.
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Create: Users can create new entries for a feature or page.
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Deactivate: Users can deactivate entries for a feature or page when they are no longer needed. They can reactivate them again if necessary.
Chat Profiles
You can enable users to do the following with chat profiles:
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View
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Edit
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Create
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Deactivate
Dispositions
You can enable users to do the following with dispositions:
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View
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Edit
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Create
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Deactivate
Hours of Operation
You can enable users to do the following with hours of operation:
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View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions.
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Edit: Users can edit existing entries for a feature or page.
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Create: Users can create new entries for a feature or page.
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Delete: Users can delete entries for a feature or page when they are no longer needed.
Workflow Data
You can enable users to do the following with Workflow Data:
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View
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Edit
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Create
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Deactivate
Points of Contact
You can enable users to do the following with points of contact:
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View
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Edit
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Create
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Deactivate
Scripts
You can enable users to do the following with scripts:
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View
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Edit
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Create
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Deactivate
These permissions apply to the script management feature in the ACD application, not to Studio.
Script Schedules
You can enable users to do the following with script schedules:
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View
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Edit
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Create
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Deactivate
Skills
You can enable users to do the following with ACD skills:
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View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions.
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User Assignment: Users can access skill user assignments through CXone.
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Edit: Users can access the entire skill record, except for the Users tab.
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Create: Users can create new entries for a feature or page.f
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Deactivate: Users can deactivate entries for a feature or page when they are no longer needed. They can reactivate them again if necessary.
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Manual Agent Accept: Agents who are engaged in an active voice connection in MAX can manually click Accept or Reject any incoming contacts. This provides agents with complete control over whether and when they choose to accept incoming contacts.
These permissions apply only to ACD skills.
Routing Attributes
You can enable users to do the following with routing attributes:
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View
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User Assignment
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Edit
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Create
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Deactivate
These permissions apply only to ACD skills.
SMS Branding
You can enable users to do the following with SMS branding:
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View
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Edit
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Create
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Deactivate
SMS Branding Localizations
You can enable users to do the following with SMS Branding Localizations:
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View
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Edit
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Create
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Deactivate
Tags
You can enable users to do the following with tags:
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View
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Edit
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Create
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Deactivate
ACD Users
Enables users to view or edit ACD Users.
ACD Dashboard Widgets
These permissions control user access to contact-related widgets in the Dashboard application. You must also have Dashboard permissions to see or edit these widgets.
To learn more about these widgets, see ACD Widgets Overview.
Agent State Counter
You can turn the Agent State Counter widget on or off.
Agent List
You can turn the Agent List widget on or off.
Contact List
You can turn the Contact List widget on or off.
Contact States by Skill
You can turn the Contact States by Skill widget on or off.
Queue Counter
You can turn the Queue Counter widget on or off.
Service Level
You can turn the Service Level widget on or off.
Skill Summary
You can turn the Skill Summary widget on or off.
Unavailable Statistics
You can turn the Unavailable Statistics widget on or off.
Callback Requests
You can turn the Callback Requests widget on or off.
Agent State Summary
You can turn the Agent State Summary widget on or off.
Metrics Interval
You can turn the Metrics Interval widget on or off.
KPI
You can turn the KPI widget on or off.
Metrics Summary
You can turn the Metrics Summary widget on or off.
Outbound
These permissions control what users can do in the Personal Connection outbound dialer.
Can Edit AMD Tuning
Enables users to edit the answering machine detection (AMD) tuning section of the CPA Management parameters page of a Personal Connection (PC) ACD skill. This permission may not display depending on your tenant configuration. You can turn this permission on or off.
Can Edit Compliance Required Delivery
Controls whether the Compliance Required Delivery Mode field is visible to users. You can turn this permission on or off.
Dialer Manager
Enables users to access skill control for managing the organization's outbound strategy. You can enable users to:
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View: Users can see the Skill Control page
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Edit: Users can see the page and flush the queue
Users cannot use the start/stop control on the page unless they also have the Can force-stop a skill permission.
Dialing by Proficiency
Enables users to view or edit dialing by proficiency. With the edit permission, users can enable and disable call delivery based on agent proficiency levels. You can change this setting at the skill level only. To enable or disable this feature at the tenant level, contact your CXone Account Representative.
Can Force Stop a Skill
Enables users to force an outbound skill to stop immediately. You can turn this permission on or off.
Message Templates
Enables users to do the following with message templates:
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View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions.
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Edit: Users can edit existing entries for a feature or page.
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Create: Users can create new entries for a feature or page.
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Deactivate: Users can deactivate entries for a feature or page when they are no longer needed. They can reactivate them again if necessary.
These templates are for outbound emails sent through Personal Connection.
Outbound Dialer
This permission set is for future use and has no functionality at this time.
SMS Skill Channel Settings
You can enable users to view or edit Proactive Email and Proactive SMS skill priorities on the Skill Channel Settings page.
SMS Registration Autoreplies
Enables users to view or edit SMS Registration Auto-replies. Auto-replies are used with the Proactive SMS campaigns and can be customized when the Agentless feature is enabled for an SMS Registration.
Lists
Calling Lists
Enables users to do the following with calling lists:
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View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions.
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Edit: Users can edit existing entries for a feature or page.
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Create: Users can create new entries for a feature or page.
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Delete: Users can delete entries for a feature or page when they are no longer needed.
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Download: Users can download a list and see its contents.
Call Suppression
Enables users to do the following with call suppressions:
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View
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Edit
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Create
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Delete
Do Not Call (DNC) List
Enables users to do the following with DNC lists:
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View
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Edit
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Create
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Download
ACD Settings
Address Book
Enables users to do the following with address books:
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View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions.
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Edit: Users can edit existing entries for a feature or page. This permission applies only to standard address books.
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Create: Users can create new entries for a feature or page.
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Delete: Users can delete entries for a feature or page when they are no longer needed.
Dynamic address books are updated by API
APIs allow you to automate certain functionality by connecting your CXone system with other software your organization uses. connection to an external data source.
Agent Patterns
Enables users to do the following with agent patterns:
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View
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Edit
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Create
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Delete
Quick Replies
Enables users to do the following with quick replies:
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Use: Agents can see and use quick replies from their agent application.
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Favorites: Users can assign Favorites status to a quick reply.
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View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions.
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Edit: Users can edit existing entries for a feature or page.
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Create: Users can create new entries for a feature or page.
Default Dialing Pattern
Enables users to view or edit default dialing patterns.
Station Profiles
Enables users to do the following with station profiles:
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View
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Edit
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Create
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Delete
Stations
Enables users to do the following with stations:
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View
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Edit
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Create
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Deactivate
Unavailable Codes
Enables users to do the following with unavailable codes:
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View
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Edit
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Create
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Deactivate
SMS Registrations
This permission set is for future use and has no functionality at this time.
Locations
Enables users to do the following with locations:
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View
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Edit
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Create
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Deactivate
ACD Configuration
Tenant Acceptable File Ext.
Enables users to do the following with accepted file extensions:
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View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions.
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Edit: Users can edit existing entries for a feature or page.
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Create: Users can create new entries for a feature or page.
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Delete: Users can delete entries for a feature or page when they are no longer needed.
To use this permission, you must also enable the External Business Unit permission, so they can navigate to the Business Units feature.
Tenant Extensible Reports
This permission set is for future use and has no functionality at this time.
Business Unit Usage
Enables users to view or edit the Usage tab on the Business Unit page in the ACD application.
Business Unit Custom Fields
Enables users to view or edit the Custom Fields tab on the Business Unit page in the ACD application.
Business Unit Accepted Extensions
Controls user access to the Accepted Extensions tab on the Business Unit page in the ACD application. You can enable users to do the following in the Accepted Extensions tab:
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View
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Edit
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Create
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Delete
Business Unit Time Zones
Enables user to view or edit business unit time zones. You must also give users the External Business Unit permission so they can navigate to the Business Units feature.
Business Unit CXone Attendant
Enables users to view or edit the CXone Attendant tab on the Business Unit page in the ACD application.
DB Connector
Enables users to do the following with DB Connector:
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View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions.
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Edit: Users can edit existing entries for a feature or page.
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Create: Users can create new entries for a feature or page.
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Deactivate: Users can deactivate entries for a feature or page when they are no longer needed. They can reactivate them again if necessary.
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Delete: Users can delete entries for a feature or page when they are no longer needed.
Agent Session Control via API
CXone includes an Agent API that allows an API-invoked session to receive all of the events for the session of a target agent. The user invoking the API must have this permission set to On.
Direct Data Access
Enables users to turn Direct Data Access on or off.
Communications
Agent Messaging
Enables users to do the following with agent messages:
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View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions.
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Create: Users can create new entries for a feature or page.
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Delete: Users can delete entries for a feature or page when they are no longer needed.
Storage
Browse ACD Files
Enables users to do the following from centralized, standard CXone file storage accessed from the Browse Files feature:
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View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions.
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Edit: Users can edit existing entries for a feature or page.
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Create: Users can create new entries for a feature or page.
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Delete: Users can delete entries for a feature or page when they are no longer needed.
Support
Agent Issues
Enables users to view or close agent issues. Users with the View permission can see, filter, and export issues that agents have reported. Users with the Close permission can also close and archive issues.
Software Updates
Allows users to download software updates from the Support feature. CXone cloud software is updated automatically according to a release schedule and with advance notice to users. However, at times users may need to download an update to Studio or other ACD-related applications. Access to other CXone applications is controlled by the Can access Support downloads permission. You can turn this permission on or off.
Agent Visibility
Hide Agent Caller ID
Hides the agent's caller ID from all reports that offer performance-related metrics. You can turn this permission on or off.
Hide Agent Identity Information
Hides the agent's name and ID number from all reports that offer performance-related metrics. Also hides agent status and identity in the Supervisor dashboard and shows the agent as never having logged in. You can turn this permission on or off.
Hide Agent Phone Number
Hides the agent's phone number from all reports that offer performance-related metrics. You can turn this permission on or off.
Hide Agent Presence
Hides the agent's entry in the address book. You can turn this permission on or off.
Hide Agent Timer
Hides the agent's state timer from user's view. You can enable or disable this permission in the security profile.
Agent
These permissions control what users are allowed to do in agent applications. Permissions apply to the CXone Agent Suite, MAX, and Salesforce Agent unless otherwise noted.
Launch MAX
Controls whether the agent can see the MAX icon and launch the application. This icon is accessed by clicking the app selector 
in the upper right corner of the CXone screen. You can turn this permission on or off.
Launch CXone Agent
Controls whether the agent can see the CXone Agent icon and launch the application. This icon is accessed by clicking the app selector in the upper right corner of the CXone screen. You can turn this permission on or off.
Set Phone Number
Enables agents to manually enter a telephone number when they log in. You can turn this permission on or off. The phone number is then linked to the integrated softphone. This permission works together with the Integrated Softphone permission.
Integrated Softphone
Enables the integrated softphone in the agent application. You can turn this permission on or off. To use this feature, agents must also have the Set Station ID permission, the Set Phone Number permission, or both. This permission applies to MAX, the CXone Agent Suite, and Agent for Service Cloud Voice. Salesforce Agent has its own separate permissions for this.
Connect using Microsoft ACS
Controls whether the agent can see and use the Connect using Microsoft ACS option on the Voice Preferences window when they log into their CXA application.
Integrated Softphone Auto-Accept
Enables Administrators to suppress the Auto-Accept functionality. There are three configuration possibilities with the two settings:
- Enable off: Auto-Accept is forced off.
- Enable on, Agent Config off: Auto-Accept is forced on.
- Enable on, Agent Config on: Auto-Accept defaults to on and the agent has the toggle available.
To use this feature, agents must also have the Integrated Softphone permission.
Set Station ID
Enables agents to manually enter a station ID when they log in. You can turn this permission on or off. The station is then linked to the integrated softphone. This permission works together with the Integrated Softphone permission.
Masking
Enables agents to trigger masking during a call that is being recorded. You can turn this permission on or off.
Multiparty Conferencing
Enables users to view and edit multiparty conferencing.
Controls access in 2 locations:
- The Maximum Number of Conference Parties setting on the Business Unit Details tab in the Admin application. The multiparty conferencing feature must be enabled for your tenant, and users must also have the External Business Unit Edit permission.
- Determines if the individual agent (with this permission) has access to multiparty conferencing. If the agent lacks the View permission, they are limited to conferencing 2 additional parties.
Hide Create Commitments
Hides the ability for agents to create commitments. You can turn this permission on or off. The default is Off meaning that the agent can create commitments.
Hide Inbound Hangup
When enabled, this setting prevents the agent from seeing the hang up button in an inbound call. You can turn this permission on or off. The default is Off.
Block Outbound Calling
You can enable the following permissions:
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Ad-hoc
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Redial
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Agent
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Address Book
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Skill
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Elevation
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Save & Redial
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Transfer
Each permission in this set lets you enable or disable that particular type of outbound call in MAX and Salesforce Agent. By default, none are selected. This means that agents can make any kind of outbound call.
Hide Caller Phone Number
When enabled, this setting prevents the agent as well as the supervisor from seeing the ANI of the caller. Instead, the agent and the supervisor sees Restricted. You can turn this permission on or off. The default is Off.
Hide Address Book Tab
Each permission in this set allows you to hide a tab in the Address Book in MAX. By default, none are selected.
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History
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My Team
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Recent
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Top Hits
Hide Address Book Main
You can enable the following permissions for your users:
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Agents
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Skills
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Standard Address Books
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Search
Each permission in this set allows you to restrict a role's access to functions and information in the Address Book in MAX. For example, enabling the Search permission hides the Address Book search bar from agents in that role. By default, none of the permissions are selected.
Disable Integrated Softphone Settings
By default, echo cancellation and noise cancellation are enabled for every tenant to improve the voice quality of your Integrated Softphone. You can enable the permissions in this set to turn echo cancellation and noise cancellation off if they're causing audio issues.
Logout with MAX Closure
When enabled, this setting logs the agent out of MAX when they close the MAX window. You can turn this permission on or off. The default is Off.
Mute
Enables agents to mute themselves while on a call. You can turn this permission on or off.
Record Contact
Enables agents to record a voice interaction. You can turn this permission on or off.
Launch Enlighten Agent Copilot
Enables agents to use Enlighten Copilot for Agents in their CXone Agent Suite app.
Supervisor
These permissions control what users can do in the Supervisor application.
Call Recording Playback Access
Enables users to play calls that were recorded using Supervisor from the Contact History Report. You can turn this permission on or off.
Call Recording Download
Enables users to download calls recorded using Supervisor from the Contact History Report. You can turn this permission on or off.
Launch Supervisor
Controls whether the user can see the Supervisor icon and launch the application. This icon is accessed by clicking the app selector in the upper right corner of the CXone screen. You can turn this permission on or off.
Studio
These permissions control what users can do in the Studio scripting application. To use
File Browser
Enables users to do the following with files in the Files tab in Studio.
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View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions.
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Edit: Users can edit existing entries for a feature or page.
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Create: Users can create new entries for a feature or page.
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Delete: Users can delete entries for a feature or page when they are no longer needed.
Record Prompts
Enables users to record prompts and other audio files in the Studio prompt manager. You can turn this permission on or off.
Studio Scripts
Controls the actions users can perform in regard to scripts. You can enable the following permissions:
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View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions.
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Debug: Users can debug scripts.
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IMP/EXP: Users can import scripts from other sources, and export scripts created in Studio for use in other applications.
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Create/Edit: Users can create new entries for a feature or page. Users can edit existing entries for a feature or page.
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Deactivate: Users can deactivate entries for a feature or page when they are no longer needed. They can reactivate them again if necessary.
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Lock Override: Users can override the lock Studio places on a script while it is being edited.
Organizations & Stages
Controls the actions users to perform on the Development Workflow page in CXone Studio. You can enable the following permissions:
- View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions.
- Create/Edit: Users can create new entries for a feature or page. Users can edit existing entries for a feature or page.
- Deactivate: Users can deactivate entries for a feature or page when they are no longer needed. They can reactivate them again if necessary.
Development Stage
Controls the actions users can perform with scripts located in the folder assigned to the development workflow stage in CXone Studio. You can enable the following permissions:
- View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions.
- Create/Edit: Users can create new entries for a feature or page. Users can edit existing entries for a feature or page.
- Deactivate: Users can deactivate entries for a feature or page when they are no longer needed. They can reactivate them again if necessary.
Testing Stage
Controls the actions users can perform with scripts located in the folder assigned to the testing workflow stage in CXone Studio. You can enable the following permissions:
- View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions.
- Create/Edit: Users can create new entries for a feature or page. Users can edit existing entries for a feature or page.
- Deactivate: Users can deactivate entries for a feature or page when they are no longer needed. They can reactivate them again if necessary.
- Promote To: Users can promote a script to this workflow stage.
Pre-Deployment Stage
Controls the actions users can perform with scripts located in the folder assigned to the pre-deployment workflow stage in CXone Studio. You can enable the following permissions:
- View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions.
- Create/Edit: Users can create new entries for a feature or page. Users can edit existing entries for a feature or page.
- Deactivate: Users can deactivate entries for a feature or page when they are no longer needed. They can reactivate them again if necessary.
- Promote To: Users can promote a script to this workflow stage.
Production Stage
Controls the actions users can perform with scripts located in the folder assigned to the production workflow stage in CXone Studio. You can enable the following permissions:
- View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions.
- Create/Edit: Users can create new entries for a feature or page. Users can edit existing entries for a feature or page.
- Deactivate: Users can deactivate entries for a feature or page when they are no longer needed. They can reactivate them again if necessary.
- Promote To: Users can promote a script to this workflow stage.
Salesforce Agent
The Mute, Record, Mask, End Call, and Create Commitments permissions are only available in the Salesforce Agent Lightning. They are not visible in the Classic or Classic in Lightning views.
Integrated Softphone
You can turn Integrated Softphone on or off. When logging in to Salesforce Agent, agents do not see Integrated Softphone as a login option unless this permission is enabled.
Mute
You can turn mute on or off. Agents do not see the option to mute calls unless this permission is enabled.
Record
You can turn record on or off. Agents do not see the option to record calls unless this permission is enabled.
Mask
You can turn mask on or off. Agents do not see the option to mask calls unless this permission is enabled.
End Call
You can turn end call on or off. Agents do not see the option to end calls unless this permission is enabled.
Create Commitments
You can turn create commitments on or off. Agents do not see the option to create commitments unless this permission is enabled.
Digital Engagement
Agents using CXone Agent need to have the Digital Engagement attribute enabled and be assigned to a digital skill to handle digital interactions. Agents using MAX can handle digital interactions if they have either the Digital Engagement attribute or a digital skill assigned to them.
Care Module
Controls whether an agent can use the Digital Experience workspace in MAX to handle digital Any channel, contact, or skill associated with Digital Experience. cases. This permission must be turned on for the Create My Views permission and any of the Search permissions to work. You can turn this permission on or off.
Reports Module
Controls whether a user can access the Reports module in the Digital Experience portal. Users must have this permission, the Settings Module permission, or both to launch the Digital Experience portal from the app selector in CXone. This permission must be turned on for the Create Dashboards and Widgets permission and the Cluster Report Settings permission to work. You can turn this permission on or off.
Settings Module
Controls whether a user can access the Settings module in the Digital Experience portal. Users must have this permission, the Reports Module permission, or both to launch the Digital Experience portal from the app selector in CXone. You can turn this permission on or off. This permission must be turned on for the following permissions to work:
CRM Module
Controls whether an agent can use the Digital Experience workspace in MAX to view customer cards and other customer The person on the other end of an interaction. information. You can turn this permission on or off.
Create Dashboard and Widgets
Allows users to create private dashboards and widgets, and to share them with other users. The Reports Module permission must be enabled to use this permission. You can turn this permission on or off.
Cluster Report Settings
Enables users to turn cluster report settings on or off. The Reports Module permission must be enabled to use this permission.
Create My Views
Allows users to create personalized views in the Digital Experience workspace in MAX. The Care Module permission must be enabled to use this permission. You can turn this permission on or off.
Search in Posts
Allows you to control whether a role can search in threads in the Digital Experience workspace in MAX. The Care Module permission must be enabled to use this permission. You can turn this permission on or off.
Search in Customers
Allows you to control whether a role can search for customers in the Digital Experience workspace in MAX. The Care Module permission must be enabled to use this permission. You can turn this permission on or off.
Search in Cases
Allows you to control whether a role can search for cases in the Digital Experience workspace in MAX. The Care Module permission must be enabled to use this permission. You can turn this permission on or off.
Search in Messages
Allows you to control whether a role can search for messages in the Digital Experience workspace in MAX. The Care Module permission must be enabled to use this permission. You can turn this permission on or off.
User and Role Settings
Gives users access to the Roles section of Digital Experience. Enables users to assign users to roles and update role permissions. The Settings Module permission must be enabled to use this permission. You can turn this permission on or off.
Intelligent Routing Settings
Gives users access to the Routing section of Digital Experience and enables them to configure general routing settings. The Settings Module permission must be enabled to use this permission. You can turn this permission on or off.
Team Settings
This permission is not used.
Business Hours
Gives users access to the Hours of Operation section of Digital Experience and enables them to update those settings. The Settings Module permission must be enabled to use this permission. You can turn this permission on or off.
Channels Settings
Gives users access to the Points of Contact Digital section of Digital Experience. Enables them to create and update digital channels. The Settings Module permission must be enabled to use this permission. You can turn this permission on or off.
Custom Fields Settings
Gives users access to the Custom Fields section of Digital Experience. Enables them to create or update custom fields. The Settings Module permission must be enabled to use this permission. You can turn this permission on or off.
Agents Settings
Gives users access to the Users section in the Digital Experience portal. The Settings Module permission must be enabled to use this permission. You can turn this permission on or off.
Email Alert Settings
This permission is not used.
Tags Settings
Gives users access to the Tags section of Digital Experience. Enables them to create tags for cases. The Settings Module permission must be enabled to use this permission. You can turn this permission on or off.
Account Settings
Gives users access to the Account section in the Digital First Omnichannel portal. The Settings Module permission must be enabled to use this permission.
Security Settings
Gives users access to the Security section in the Digital Experience portal. The Settings Module permission must be enabled to use this permission. You can turn this permission on or off.
Knowledge Base
Gives users access to the Quick Responses section of Digital Experience. Enables them to create and edit quick responses. You can turn this permission on or off.
API Access
Gives users access to the Digital Experience APIs. The Settings Module permission must be enabled to use this permission. You can turn this permission on or off.
SLA Settings
Gives users access to the SLA section of Digital Experience. Enables them to configure the default SLA as well as separate SLA for each existing digital channel. The Settings Module permission must be enabled to use this permission. You can turn this permission on or off.
User Statuses
Enables users to turn user statuses on or off. The Settings Module permission must be enabled to use this permission.
Live Chat Settings
Enables users to turn live chat settings on or off. The Settings Module permission must be enabled to use this permission.
Satisfaction Surveys
Gives users access to the Satisfaction Surveys section of Digital Experience. Enables them to create and edit surveys. The Settings Module permission must be enabled to use this permission. You can turn this permission on or off.
Intelligent Routing Queues
Gives users access to the Routing Queues section of Digital Experience and enables them to create and configure routing queues. The Settings Module permission must be enabled to use this permission. You can turn this permission on or off.
Automation
Gives users access to Workflow Automation functionality, including Automation Triggers, Automation scheduler, and Automation Jobs sections of Digital Experience. The Settings Module permission must be enabled to use this permission. You can turn this permission on or off.
Push Updates
Enables users to turn push updates on or off. The Settings Module permission must be enabled to use this permission.
CXone Attendant
Impersonate
Allows users to impersonate other users. You can turn this permission on or off.