Oversee your contact center's workforce
Handle contacts and access your agent space
Reference and how-to content for performance reporting
For workflow designers, developers, and partners
Build and maintain your contact center
Create QM forms, plans, and coaching for agents, and monitor evaluations
Create and manage dashboards to monitor contact center KPI's
Search for interactions and play them back
Performance management tool that integrates with CXone Mpower
Manage EM parameters, WFM schedules including shift trades and forecasting, and long-term ESP strategic staff planning
Monitor and interact with agents and view their performance in real time
Analyze interactions with Performance Analytics for Salesforce Einstein, Self-Service Analytics, and Interaction Analytics
Gain visibility into agent's activity to optimize performance and enhance productivity
Learn about applications that extend the power of CXone Mpower, including telephony capabilities, CRM system integrations, and other tools that enhance customer engagement and operational efficiency
Use these applications to extend your CXone Mpower solution
Handle contacts with the integrated CXone Mpower web app
Use agent features and functionality from within Salesforce
Agent applications native to CXone Mpower
Access your evaluations, view your schedule, request time off, and more
View your schedules, request time off, and trade shifts with other agents
Find details about every data attribute and metric available in ACD reporting
Generate prebuilt reports to review information related to your organization's processes
Create individualized reports using a large list of attributes and metrics
Generate prebuilt reports into comma-delimited or XML format using your raw data
Download raw data directly into Microsoft Excel and create customized reports for your contact center
View both real-time and historical information in a single graphical interface
CXone Mpower RESTful APIs, SDKS, tutorials, and more
Resources for CXone Mpower partners
AI-empowered applications for automation, data analysis, agent assistance, and bots
The desktop version of the visual scripting application
Visual scripting application for customizing contact routing in the platform
Integrate CXone Mpower with other tools or platforms via APIs
Orchestrate contact center routing, including voice, dialer, and digital interactions
Manage employees and permissions
Customize and manage the agent experience
Create and manage your digital messaging channels and settings
Configure authentication, My Profile, and other settings that affect all CXone Mpower applications
Configure and manage omnichannel recordings, including screen recording, playback, and APIs for accessing and handling recording data
Extend the power of CXone Mpower with telephony capabilities, CRM system integrations, and other tools
Manage the life cycle rules for your stored files
Set up out-of-office messages, voicemail, and call forwarding rules
