Business Unit
The business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone environment
Tab |
Description |
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Details |
Enables you to manage global settings for products and features in CXone. From the Details tab, you can:
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Usage |
Displays your usage settings. To modify your usage or reallocate your storage for different purposes, contact your CXone Account Representative. |
Custom Fields |
User profiles come with five generic fields that you can use for your own purposes. Modify your business unit settings to give these fields names that reflect the information you want them to store. |
Accepted Extensions | Enables you to specify which file extensions are allowed as email attachments in the agent application. |
Time Zones | Manages the supported time zones in your business unit. When you add a time zone to the list of those that are allowed for dialing, the dialer can attempt to dial contacts in those time zones with Personal Connection Proactive Voice or Proactive SMS. |