Exit

This help page is for CXone Studio. This information is also available for Desktop Studio.

Ends a chat session and disconnects a chat contact.

This action is similar to the Hangup action in a phone script. Once executed, the script stops immediately unless an Onrelease event action is present.

Supported Script Types

Chat

Comparison of Similar Actions

The following actions have similar functions, but with some key differences:

Discard: Terminates an email script.
End: Terminates a phone, voicemail, SMS, or digital script. Does not terminate a digital contact, but terminates contacts in scripts with other media types.
End a Contact: Terminates the active contact. Does not terminate the current script.
EndText: Terminates an SMS workflow that doesn't include a Regagent action (for digital Any channel, contact, or skill associated with Digital Experience. channels only).
EndWi: Terminates a work item with a cause code. Does not terminate the current script.
Exit: Terminates a chat session and disconnects the chat contact.
Hangup: Terminates a phone script.
Return: Terminates a subscript and returns control to the originating script.

Do not use the Stop action to end a script. It does not terminate the script and leaves contacts running. This has a negative impact on the CXone servers.

Input Properties

None

Result Branch Conditions

None. This is a terminating action, so no branches are needed.