Endwi

Ends a work item with a cause code to be used for reporting purposes.

Supported Script Types

Generic	Email	Chat	Phone	Voicemail	Work Item	SMS	Digital

Comparison of Similar Actions

The following actions have similar functions, but with some key differences: 

• Discard: Terminates an email script.
• End: Terminates a phone, voicemail, SMS, or digital script. Does not terminate a digital contact, but terminates contacts in scripts with other media types.
• End a Contact: Terminates the active contact. Does not terminate the current script.
• EndText: Terminates an SMS workflow that doesn't include a Regagent action (for digital Any channel, contact, or skill associated with Digital Experience. channels only).
• EndWi: Terminates a work item with a cause code. Does not terminate the current script.
• Exit: Terminates a chat session and disconnects the chat contact.
• Hangup: Terminates a phone script.
• Return: Terminates a subscript and returns control to the originating script.

Input Properties

These properties define data that the action uses when executing.

Property	Description
Add Caption	Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon.
Contact Id	The contact ID for the work item "contact" that was ended.
Reason Code	Select from a drop-down the cause code that you want to be reported.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.
Error	Path taken when the action fails to execute properly. For example, when there is an unexpected problem such as poor connectivity, syntax errors, and so on. The _ERR variable, with a single underscore character, should be populated with a condensed explanation of the problem.