Ends a chat session and disconnects a chat contact.



Supported Script Types

The icon for the Chat script type - a chat bubble with an ellipsis inside (...), in a diamond shape.




None. This is a terminating action, so no branches are needed.

Similar Actions

The following actions have similar functions, but with some key differences: 

  • End—Terminates the script.
  • End a Contact—Terminates the active contact.
  • EndText—Terminates an SMS workflow that doesn't include a Regagent action (for Digital Channels only).
  • EndWi—Terminates a work item with a cause code.
  • Exit—Terminates a chat session and disconnects the chat contact.
  • Hangup—Terminates a phone script.

Do not use the Stop action to terminate a script. It doesn't terminate the script and leaves contacts running. This has a negative impact on the CXone servers.

Tips & Tricks

  • This action is similar to the Hangup action in a phone script. Once executed, the script stops immediately unless an Onrelease event action is present.