Ends a work item with a cause code (for reporting purposes).

Supported Script Types

The icon for a Generic script type - a rectangle with < and > symbols inside it. The icon for the Email script type - a large @ symbol in a diamond. The icon for the Chat script type - a chat bubble with an ellipsis inside (...), in a diamond shape. The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it. The icon for the Voicemail script type - a symbol that looks like a cassette tape - two circles sitting on a horizontal line. The icon for the Work Item script type-a piece of paper with one corner folded down and a bullet list on it. The icon for the SMS script type - a smart phone with a chat bubble coming out of it. The icon for the Digital script type - a computer monitor with a smartphone next to it.
Generic Email Chat Phone Voicemail Work Item SMS Digital

Similar Actions

  • End—Terminates the script.
  • End a Contact—Terminates the active contact.
  • EndText—Terminates an SMS workflow that doesn't include a Regagent action (for Digital Channels only).
  • EndWi—Terminates a work item with a cause code.
  • Exit—Terminates a chat session and disconnects the chat contact.
  • Hangup—Terminates a phone script.

Do not use the Stop action to terminate a script. It doesn't terminate the script and leaves contacts running. This has a negative impact on the CXone servers.


Property Details
ContactID The contact ID for the work item "contact" that was ended.
ReasonCode Select from a drop-down the cause code that you want to be reported.


Branch Details
Default Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.
OnError Path taken when there is an unexpected problem (for example, poor connectivity, syntax errors, and so forth). The _ERR variable should be populated with a condensed explanation of the problem.