This help page is for Desktop Studio. This information is also available for CXone Studio.

Used when you no longer need to process an email, and is most useful when the message has an automatic reply and does not require human interaction.

Discard is a terminal event. It will terminate a script immediately and erase an email from the system.

Supported Script Types

The icon for the Email script type - a large @ symbol in a diamond.


Input Properties


Result Branch Conditions