Terminates an active voice call in a phone script. If executed while the interaction is with an agent, it hangs up on the contact.


  • Hangup terminates the phone script and all related phone calls.
  • If an outbound call has not connected, use End; any outbound calls that have been connected should use Hangup.
  • If the Hangup action is executed and an Onrelease event action is present, CXone will hang up on the caller and the script will jump to the OnRelease action.

Supported Script Types

The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it.

Similar Actions

  • End—Terminates the script.
  • End a Contact—Terminates the active contact.
  • EndText—Terminates an SMS workflow that doesn't include a Regagent action (for Digital Channels only).
  • EndWi—Terminates a work item with a cause code.
  • Exit—Terminates a chat session and disconnects the chat contact.
  • Hangup—Terminates a phone script.

Do not use the Stop action to terminate a script. It doesn't terminate the script and leaves contacts running. This has a negative impact on the CXone servers.




None. This is a terminating action, so no branches are required.

Phone Script Example Using Hangup

In this simple example, the script is triggered, a message plays, and when the message is done, the script hangs up the call.

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