Test and Share CXone Bots

Talk to Your Bot

Creador de bots CXone lets you chat with your already-created botCerrado Una aplicación de software que maneja las interacciones del cliente en lugar de un agente humano en vivo. to help it learn.

  1. En CXone, haga clic en el selector de aplicaciones y seleccioneCreador de bots.

  2. Click the bot you want to work with.
  3. From any page, click Talk to your bot icon, represented by a conversation bubble.
    The Talk to Your Bot screen.
  4. Enter a messageCerrado Cualquier cosa que diga un contacto en una interacción de bot, ya sea una pregunta o declaración, escrita o hablada. in the field at the bottom of the chat window, just as you would in any chat conversation. Your bot responds as it would in a real interaction.
  5. Continue to enter messages and review the bot's responses. If at any point the bot responds in an unexpected way, you can stop and correct the issue. For example, you might need to create a new intentCerrado El significado o propósito detrás de lo que dice/escribe un contacto; lo que el contacto quiere comunicar o lograr or ruleCerrado Se usa para definir la respuesta del bot a los mensajes que no cambian con el contexto..
  6. If you need to restart the interaction after correcting an issue, click Start New Conversation.

Share Your Bot

Once you feel your botCerrado Una aplicación de software que maneja las interacciones del cliente en lugar de un agente humano en vivo. is well-trained, you should test it with actual users.

You can test with users in your company. Don't test with users from your bot team, though. You want users who will test your bot's limits, not users who already know what it can and cannot do. For the same reason, don't give your testers detailed instructions. They should only know as much about your bot's domain as your customers would.

You can also have your real customers test your bot. These users do not need to have access to CXone or to Creador de bots.

  1. En CXone, haga clic en el selector de aplicaciones y seleccioneCreador de bots.

  2. Click the bot you want to work with.
  3. From any page, click Talk to your bot icon, represented by a conversation bubble.
  4. Click Share icon, which looks like a triangle opened to the right. .
  5. The URL field automatically displays a link you can copy and share to your test users. You can add a Description to help your test users understand what to expect from the bot.
    Screenshot of the Share bot page.

When your bot is fully trained and tested, it's time to put your bot to work.