Debug Scripts

Required permissions: ACD > Studio > Skripte > Debuggen

You can run script traces to check for issues in your scripts. Each trace opens in a separate window. This means you can keep previous traces open to compare to the new ones, or capture multiple live contacts in a row.

Run a Script Trace

You can track the progress and performance of your script with the Trace Output tool. This tool traces the contact through the script and displays the results of each action that fired, what variables are being set and when, and the values the variables held at each point. This is a helpful tool to test and debug your scripts. You can run traces on live interactions or simulated ones.

Ein Trace kann nur ausgeführt werden, wenn das Skript gespeichert wurde. Wenn Sie versuchen, einen Trace für ein Skript auszuführen, das nicht gespeicherte Änderungen enthält, werden Sie von Studio aufgefordert, das Skript zu speichern. Wenn das Skript Fehler enthält, wird es in Studio nicht gespeichert. Sie müssen alle Fehler beheben, bevor Sie das Skript speichern und den Trace ausführen können.

1. Klicken Sie unter CXone auf die App-Auswahl und wählen SieOmnichannel-Routing > Studio .
2. Öffnen Sie ein Skript oder erstellen Sie ein neues Skript.
3. Click Trace > Start with Trace.
4. Select an inbound phone ACD Skill.
5. To pass values into the script via parameter variables, enter the values in the Parameters field. Enter one value per line. The values you enter map to parameters P1 through Pn, where n is the number of the last parameter value you add.
6. To simulate an interaction for an inbound phone script, click Simulate Inbound Call and provide the necessary information.
7. Click Start Trace. The trace output window opens. As the script runs, variables appear in the window in the order they fire. You can see the name of the variable, its properties and their configurations, the time the action fired, and the result of its firing.

8. Click a variable in the trace output to see all variables and their values in the script at the time that the action fired. The variables appear in the field on the right side of the trace output window.

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9. Select or clear Global, System, or Private to filter the variables in the list. Clearing the option removes that type of variable from the list.
10. To end the trace without ending the interaction on the server, click Detach.
11. To end the trace and the interaction, click Terminate. This disconnects the contact and ends the interaction on the server.

Capture Live Contacts

You can capture a trace on a script as it runs. You can do this with production scripts processing live contacts. This allows you to diagnose issues that your contact center is experiencing, or capture data for troubleshooting with technical support. Currently, CXone Studio can only capture the next instance of the script running. It cannot capture a continuous trace.When you capture a single trace, the resulting information appears in theTrace Output window.

1. Klicken Sie unter CXone auf die App-Auswahl und wählen SieOmnichannel-Routing > Studio .
2. Öffnen Sie ein Skript oder erstellen Sie ein neues Skript.

3. Click Trace > Capture Live Contacts.

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4. The Number of Contacts is currently set to 1 and cannot be changed. In a future release, you will be able to specify a number of contacts to capture.
5. Under Filters, select an option: 
   • None: Select this to capture the next instance of this script running.
   • DNIS: Select this and enter a DNIS identifiziert die Nummer des gewählten Kontakts, der Sie für eingehende Sprachanrufe erreichen möchte und die Nummer des gewählten Agenten oder Systems für ausgehende Sprachanrufe. in the Enter DNIS number field. The next instance of the script running with a matching DNIS will be captured.
   • ANI: Select this and enter an ANI Auch als Anrufer-ID bezeichnet. Gelistete Telefonnummer eines eingehenden Sprachanrufs. in the Enter ANI number field. The next instance of the script running with a matching ANI will be captured.
6. Click Start Capture. The trace output window opens. The window is empty until an instance of the script matching the selected Filter option begins to run. As the script runs, variables appear in the window in the order they fire. You can see the name of the variable, its properties and their configurations, the time the action fired, and the result of its firing.

7. Click a variable in the trace output to see all variables and their values in the script at the time that the action fired.  The variables appear in the field on the right side of the trace output window.

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8. Select or clear Global, System, or Private to filter the variables in the list. Clearing the option removes that type of variable from the list.
9. To end the trace without ending the interaction on the server, click Detach.
10. To end the trace and the interaction, click Terminate. This disconnects the contact and ends the interaction on the server.