Studio is a scripting tool that you can use to customize CXone to meet the needs of your organization. You can customize your contact center's routing flow by including ASRClosed Allows contacts to respond to recorded voice prompts by speaking, pressing keys on their phone, or a combination of both., IVRClosed Automated phone menu that allows callers to interact through voice commands, key inputs, or both, to obtain information, route an inbound voice call, or both. menus, or virtual agent botsClosed A software application that handles customer interactions in place of a live human agent.. You can also manage API calls and integrations to third-party systems.

Studio has a visual, drag-and-drop interface, so you don't need extensive scripting experience to create basic scripts. You can create more complex scripts including custom scripting code.

As of the Fall 2023 release, there are two Studio applications: 

The Studio online help provides information about both the old and new applications. The term Studio is generally used to refer to both Desktop Studio and CXone Studio. In cases where information relates to a specific application, either Desktop Studio or CXone Studio are used.

The Studio online help provides information about:

Integrations with Third-Party Systems

Studio allows you to integrate CXone with third-party applications and systems, including:

Additionally, CXone Integration Hub allows you to manage integrations with third-party systems.

Key Facts about Studio

  • For Desktop Studio to function properly, your Windows .NET Framework version must be v4.8 or later.
  • The Desktop Studio application only works with Windows operating systems.
  • To use Studio, the scripter's CXone role must include Studio permissions.

  • You can perform some basic tasks related to scripts from within the CXone platform, but to create, manage, and test scripts, you must use one of the Studio applications.

  • Studio supports 24-hour time, not 12-hour time. Take this into consideration when working with time in scripts.

  • If you have any issues with Desktop Studio being falsely identified as 'infected,' contact your antivirus vendor.
  • Documentation for supported APIs is available on the NICE CXone Developer Portal.
  • To share ideas and collaborate with other scripters, you can visit the NICE CXone Community site. Contact your CXone Account Representative if you do not have access to the Community.