Desktop Studio is the legacy version of Studio. Studio is the new, browser-based version of Studio. This section of the online help provides information specific to using the desktop application. You can find the following information about Desktop Studio:
- Getting Started with Desktop Studio: This section provides information for new users. You can learn about downloading and installing the application. You can also learn about the user interface and complete a tutorial to create your first script.
- Desktop Studio Fundamentals: This section provides information about the essential tasks required to use Studio. It includes detailed steps for creating and managing scripts and prompts. It also provides an introduction to working with Studio actions
Performs a process within a Studio script, such as collecting customer data or playing music. , such as how to add them to scripts and configure them. - Desktop Studio Actions: This section provides detailed reference information about individual Desktop Studio actions.
- Testing and Debugging Scripts: Describes the options in Desktop Studio for testing and debugging your scripts.
- Technical Reference Guide: Introduces and explains the scripting concepts used in Desktop Studio. This section provides extensive reference material about the Snippet scripting language.
Script Compatibility between Studio and Desktop Studio
Studio and Desktop Studio scripts are compatible. Any script that's saved to the NiCE CXone servers can be opened in either application.
Scripts cannot be exported from one application and imported into the other. This is because Desktop Studio scripts are XML and Studio scripts are JSON. The import feature cannot convert between formats.
Most Studio actions are available in both versions of the application. If an action isn't available in the version of Studio you're using, you can still see it in the script. However, you may not be able to modify the properties of those actions. You can open the script in the version of Studio you originally used if you need to modify those actions.
Key Facts about Desktop Studio
- For Desktop Studio to function properly, your Windows .NET Framework version must be v4.8 or later.
- The Desktop Studio application only works with Windows operating systems.
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To use Desktop Studio, the script developer's NiCE CXone must include Desktop Studio permissions.
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You can perform some basic tasks related to scripts from within the NiCE CXone platform, but to create, manage, and test scripts, you must use one of the Desktop Studio applications.
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Studio supports 24-hour time, not 12-hour time. Take this into consideration when working with time in scripts.
- If you have any issues with Desktop Studio being falsely identified as 'infected,' contact your antivirus vendor.
- Documentation for supported APIs is available on the DEVone Developer Portal.
- To share ideas and collaborate with other script developers, you can visit the NiCE CXone Community site. Contact your account representative if you do not have access to the Community.
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