GET CUSTOMER DIGITAL

Returns a list of customer data from the customer card in the CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories.. The returned data can include name, email address, phone number, social media handles, or account numbers. This data can also include customer card custom fields.

Dependencies

• This action requires Digital Experience.
• Before working with digital scripts, learn about the differences between traditional ACD scripts and digital scripts.

Supported Script Types

Digital

Comparison of Similar Actions

The following actions allow you to access Digital Experiencecustomer card from digital scripts types: 

• Get Customer
• Create Custom Field Customer Card
• Get Custom Field
• Update Custom Field

To perform the same tasks in supported non-digital scripts, use: 

• CC Create
• CC Custom Fields
• CCPostMessage

Input Properties

These properties define data that the action uses when executing.

Property	Description
Add Caption	Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon.
CustomerId	The variable that holds the contact's customer ID in the CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories..

Output Variables

These properties contain variables that hold data returned from executing the action. They're available for reference and use when the action completes.

Property	Description
resultSet (out)	The variable that holds the returned customer data.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.
Error	The path taken when the action doesn't execute properly. For example, when there's an unexpected problem, such as poor connectivity, syntax errors, HTTP error codes, and so on. The ERR variable should be populated with a condensed explanation of the problem.
InvalidCustomerId	The path taken if the customer ID is not valid.
Success	Path taken if the action completes without errors and any API calls or data returns were successful (2xx response codes).