CC Create

Creates a customer card for a non-digital Any channel, contact, or skill associated with Digital Experience. contact. This is one of several actions that allow digital-enabled systems to access digital customer card in non-digital scripts.

Dependencies

• This action requires Digital Experience.

• This action must be placed BEFORE other non-digital customer card actions, but before the contact has ended.

• The following contact variables are published as a message to the digital interaction when a contact is started:
  • Contact ID: {contactId}
  • Customer Name: {custFirstName} {custLastName}
  • ANI: {ANI}
  • DNIS: {DNIS}
• The following contact variables are published as a message to the digital interaction when a contact or ACW State that allows an agent to complete work requirements after finishing an interaction is completed:
  • Skill ({skillId}): {skillName}
  • Agent Name ({agentID}): {firstName} {lastName}
  • Contact Start: {contactStart}
  • Contact Finish: {contactEnd}
  • Disposition: {disposition}
  • Disposition Notes: {dispositionNotes}

Supported Script Types

Email	Chat	Phone	SMS

Comparison of Similar Actions

The following actions allow you to access Digital Experience customer card from supported non-digital Any channel, contact, or skill associated with Digital Experience. script types: 

• CC Create
• CC Custom Fields
• CCPostMessage

To perform the same tasks in digital scripts, use: 

• Get Customer
• Create Custom Field Customer Card
• Get Custom Field
• Update Custom Field

Input Properties

These properties define data that the action uses when executing.

Property	Description
Add Caption	Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon.
Cust First Name	The first name of the customer you're creating a customer card for. You can use a variable in this field.
Cust Last Name	The last name of the customer you're creating a customer card for. You can use a variable in this field.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.
Error	Path taken when the action fails to execute properly. For example, when there is an unexpected problem such as poor connectivity, syntax errors, and so on. The _ERR variable, with a single underscore character, should be populated with a condensed explanation of the problem.