Activates when a contact enters a "transferred" state. This can be any kind of transfer, for example, to an outside number or another skill. When a user is tracing a script in Studio, they will see the Ontransfer event trigger when the contact is transferred (the agent clicks the Transfer button).

Supported Script Types

Generic Chat Phone Voicemail Work Item




Branch Details


Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.

Tips & Tricks

  • Ontransfer is an event.
  • Ontransfer will not be triggered for Blindxfer, which triggers an Onrelease event.
  • There can be only one Ontransfer event in a script.