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Activates when a contact enters a "transferred" state. This can be any kind of transfer, for example, to an outside number or another skill. When a user is tracing a script in Studio, they will see the Ontransfer event trigger when the contact is transferred (the agent clicks the Transfer button). |
Supported Script Types
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| Generic | Chat | Phone | Voicemail | Work Item |
Properties
None
Branches
| Branch | Details |
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Default |
Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined. |