List of Skills Expanded Report

Required permissions: Data Download On

The List of Skills Expanded data download report displays information about all skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge you can view, including whether the skill is active or inactive, the campaign A grouping of skills used to run reports. and media type A medium, such as voice, email, and chat, through which a contact connects with an intended recipient. associated with the skill, the skill's SLA, and the last modification date and time. It is similar to the List of Skills Report but contains an expanded list of skill attributes.

Select Report Option

See Data Download Reports Reference for details about all options available in the Select Report Option section when you run a data download report.

Skill_No	The unique, system-generated ID of the skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.
Skill_Name	The name of the skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.
Campaign_No	The unique, system-generated ID of the campaign the skill belongs to.
Campaign_Name	The name of the campaign A grouping of skills used to run reports. the skill belongs to.
Media_Type	The type of media used. The options include the following: Email. Fax. Chat. Phone call. Voicemail. Work item Customizable method of delivering contacts to an agent via Studio scripts.. SMS. Social. Digital.
SLA_Seconds	The maximum number of seconds a contact should wait in the queue before being delivered to an agent with this skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.
SLA_Percent	The target percentage of contacts who should be delivered to an agent within the SLA_Seconds limit.
Mod_DateTime	The date and time the skill was last modified. It follows the format MM/DD/YYY HH:MM, 24-hour time.
Status	Whether the skill is currently active (CURR) or inactive (DISC).
Outbound_Skill	An integer indicated whether the skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge is inbound or outbound. A value of 0 indicates an inbound skill and a value of 1 indicates an outbound skill.