List of Skills Report
Required permissions: Data Download On
The List of Skills data download report displays a list of all skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge you can view and includes the skill ID, name, the parent campaign ID, and the skill type.

Select Report Option
See Data Download Reports Reference for details about all options available in the Select Report Option section when you run a data download report.
Columns
Skill_No |
The unique, system-generated ID of the skill |
Skill_Name |
The name of the skill |
Campaign_No |
The unique, system-generated ID of the campaign |
Media_Type |
The type of media used. The options include the following:
|