List of Skills Report

Required permissions: Data Download On

The List of Skills data download report displays a list of all skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge you can view and includes the skill ID, name, the parent campaign ID, and the skill type.

Select Report Option

See Data Download Reports Reference for details about all options available in the Select Report Option section when you run a data download report.

Skill_No	The unique, system-generated ID of the skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.
Skill_Name	The name of the skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.
Campaign_No	The unique, system-generated ID of the campaign the skill belongs to.
Media_Type	The type of media used. The options include the following: Email. Fax. Chat. Phone call. Voicemail. Work item Customizable method of delivering contacts to an agent via Studio scripts.. SMS. Social. Digital.