The Agent List Extended data download report displays information about all agents in the selected data range interval, including the agent ID, name, email address, and information optionally configured in the User Properties tab of the agents' user profiles. It is similar to the List of Agents Report and the Agent List Report but it includes an extended list of attributes.
| Agent_No |
The unique, system-generated ID of the agent who handled the contact. If more than one agent handled the contact, it is the ID of the last agent to handle the contact.
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| Team_No |
The unique, system-generated ID of the team the agent belongs to.
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| First_Name |
The first name of the agent. For commitments, the text entered in the First Name field by the agent.
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| Last_Name |
The last name of the agent. For commitments, the text entered in the Last Name field by the agent.
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| Email |
The email address of the agent.
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| Mod_DateTime |
The date and time the profile was last modified. It follows the format MM/DD/YYYY HH:MM, military time.
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| Last_Login |
The date and time the agent last logged in to the system. It follows the format MM/DD/YYYY HH:MM, military time.
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| Status |
Whether the agent is currently active (CURR) or inactive (DISC).
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| Reports_To |
The direct manager or supervisor of the agent.
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| Middle_Name |
The middle name of the agent.
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| Username |
The username of the agent, or the username before the '@' in the agent's login username. |
| Time_Zone |
The agent's time zone as specified in the agent's user profile. |
| Chat_Timeout |
The amount of time in seconds an agent can be idle in an active chat before it is automatically disconnected, as specified in the agent's user profile.
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| Phone_Timeout |
The amount of time in seconds an agent can be idle in an active call before it is automatically disconnected, as specified in the agent's user profile.
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| Voice_Timeout |
The amount of time in seconds an agent can be idle in an active call before it is automatically disconnected. |
| Location |
The location of the agent as specified in the user profile under the User Properties tab.
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| Hire_Date |
The agent's hire date as specified in the user profile under the User Properties tab. |
| Termination_Date |
The agent's termination date as specified in the user profile under the User Properties tab. |
| Hourly_Cost |
The agent's hourly salary as specified in the user profile under the User Properties tab.
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| Rehire_Status |
The agent's rehire status as specified in the user profile under the User Properties tab. The value is either Eligible or Not Eligible.
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| Employment_Type |
The agent's employment type as specified in the user profile under the User Properties tab. The value is one of Full-Time, Part-Time, Temporary, Outsourced, or Other.
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| Referral |
The name of the person who referred the agent as specified in the user profile under the User Properties tab.
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| At_Home_Worker |
Whether or not the agent works from home as specified in the user profile under the User Properties tab. The value is either TRUE, meaning the agent works from home, or FALSE, meaning the agent does not work from home.
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| Hiring_Source |
The hiring source of the agent as specified in the user profile under the User Properties tab. |
| NTLoginName |
The NT login name of the agent as specified in the user profile under the User Properties tab.
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| Custom |
The custom fields assigned to the agent as specified in the user profile under the User Properties tab.
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