List of Agents Report

Required permissions: Data Download

The List of Agents data download report returns a list of all agents you can access and includes the agent name, ID, and team ID.

An example of the List of Agents data download report output.

Select Report Option

You need to configure a Date Range, Start/End Time, and Export Format when you run a data download report.

Columns

Agent_No

The unique, system-generated ID of the agent.

Agent_Name

The first and last name of the agent as displayed in the agent's NICE CXone user profile.

Team_No

The unique, system-generated ID of the team the agent belongs to.