My Zone For QM Agents

Your personal agent zone in Quality Management lets you review your evaluations, perform self assessments, and view your coaching packages.

Evaluations of your interactions appear in the Evaluations page. Depending on the evaluation definitions, you can see your evaluation score/rank, acknowledge that you've received the evaluation, or even dispute the evaluation if necessary.

All your interactions from the last 24 hours appear in the Recent Interactions page.

The Coaching page is where you can see any coaching packages sent to you by your manager. Coaching packages are meant to help you improve on a certain skill set.