Your personal agent zone in Quality Management lets you review your evaluations, perform self assessments, and view your coaching packages.
Evaluations of your interactions appear in the Evaluations page. Depending on the evaluation definitions, you can see your evaluation score/rank, acknowledge that you've received the evaluation, or even dispute the evaluation if necessary.
All your interactions from the last 24 hours appear in the Recent Interactions page. You can also view your interactions from the last 7 days, 30 days, and 90 days.
You can see any coaching packages sent to you by your manager in the Coaching page. Coaching packages help you improve a specific skillset.
You can see any coaching sessions sent to you by your manager in the Coaching Sessions page. A coaching session helps you to improve a specific skillset.