This page provides you with a comprehensive list of dashboard reporting templates and the datasets available within each template. Additionally, it includes a list of datasets that you can access through the dashboard's Report Widget. Clicking on a template name will direct you to the reporting template page for detailed information. Clicking on a dataset name will direct you to view detailed data within the dataset.
|
Template Name |
Description |
Domain |
Dataset |
Persona |
|---|---|---|---|---|
| List of Agent | Provides an overview of all agent details, roles, and performance, including historical data. |
Omnichannel |
Manager, Supervisor |
|
|
Omnichannel |
|
|||
| Skill Proficiency | Provides agent proficiency levels for ACD skills. | Omnichannel | Skill Proficiency | Manager, Supervisor |
| Proficiency Details | ||||
| Agent Skill Assignment | Provides details of each agent's assigned skills, average proficiency and number of skills. | Omnichannel | Manager, Supervisor | |
| List of Teams | Provides the full list of teams. | Current list of teams | ||
| Historical list of teams | ||||
| List of Campaigns | Provides a list of all campaigns available at the tenant. | Current list of Campaigns | Manager, Supervisor | |
| Historical list of campaigns | ||||
| List of Skills | Provides a full list of skills. | Current list of skills | Agent, Manager Supervisor | |
| Historical list of skills |