NICE CXone policy dictates the company will sign a Business Associates Agreement (BAA) with tenants. The BAA requires thetenant to define themselves as one of the following:

  • A Covered Entity (CE)

  • A Business Associate (BA)

This definition will cover the BAA requirements within federal regulations.

Within the BAA, tenants must observe the following HIPAA security safeguards:

NICE CXone requires vendors who bundle Protected Health Information (PHI) to sign a BAA.