Cloud TTS
This help page is for CXone Studio. This information is also available for Desktop Studio.
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Adds text-to-speech (TTS) capabilities to the script. This action uses third-party TTS services such as Google TTS. This action is used with CXoneCloud TTS Hub. |
Supported Script Types
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Phone |
Input Properties
These properties define data that the action uses when executing.
Property |
Description |
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Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon. |
Vendor |
The name of the TTS provider this action uses. This property populates automatically when you select the voice you want the provider to use. If you haven't added a provider account yet, do so now. |
Voice Name |
The name of the TTS voice you want this action to use. This property populates automatically when you select a voice from the Cloud Text to Speech page. |
Result Branch Conditions
Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.
Condition |
Description |
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Default |
Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined. |
Add a TTS Provider
You can use one TTS provider profile with multiple Cloud TTS actions in the same script, or in different scripts. Each action can use a different voice.
- In your script, select the Cloud TTS action and click Open Editor in the action properties.
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Click Add New TTS.
- Enter a name for this provider in the Text to Speech Config Name field.
- Click the Text to Speech Config Provider that you're using.
- Click Next.
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Complete the Configuration page with the information required to authenticate your account with the TTS provider you chose. This information is different for each provider.
- Click Add.
Choose a TTS Voice
When you want to use TTS in your script, you need to assign a provider to each Cloud TTSaction you include in your script.
- Double-click the Cloud TTS action to open the Cloud Text-to-Speech page.
- In your script, select the Cloud TTS action and click Open Editor in the action properties.
- Click to select a TTS provider from the list on the left side of the page.
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Scroll through the list of voices and select the language and voice that you want this action to use.
- Test the selected voice by entering text in the Text to Speak field and clicking the speaker icon next to the voice you're testing.
- When you are satisfied with the voice you've chosen, click OK to save your selection to the action's properties.