Create a Transcript Subscription

You can create a transcript subscription when you want to use a transcription service with other applications in CXone Mpower. Currently, the only supported application is CXone Mpower Copilot for Supervisors.

Set Up a Subscription in a Script

If you search for the CONFIGURE Transcript SUBSCRIPTION action in Studio and cannot find it, contact your CXone Mpower Account Representative. If transcript subscriptions is not enabled for your CXone Mpower system, the action will not be visible in Studio.

  1. In Studio, open the script you want to work with.

  2. Add the CONFIGURE Transcript SUBSCRIPTION action to the script:

    • In Desktop Studio, the action is located on the Framework tab.

    • In Studio, the action is located on the Actions palette.

  3. Place the CONFIGURE Transcript SUBSCRIPTION action after one of the following actions, depending on the media type of the script: 

    • In digital scripts, place it after the ONASSIGNMENT action.

    • In voice scripts, place it after the ONANSWER action but before the CONTINUOUS TRANSCRIPTION action.

  4. If you're using Studio, click Open Editor on the CONFIGURE Transcript SUBSCRIPTION action to open the Transcript Subscription page. If you're using Desktop Studio, double-click CONFIGURE Transcript SUBSCRIPTION.

    1. Click Add Subscription.

    2. Enter a name for the subscription. The name should indicate the CXone Mpower application the subscription applies to.

    3. Click Next.

      Under Applications, click the application you want for this subscription. Currently, CXone Mpower Supervisor is the only available application.

    4. Click Add.

  5. Click the circle icon Icon of a checkmark in a circle. next to the subscription you just created, then click Yes to confirm. This adds the name of the subscription to the TranscriptSubscriptionConfigName property of the CONFIGURE Transcript SUBSCRIPTION action. No other configuration is required.

  6. Complete your script as needed.

Create a Transcript Subscription

You can create a transcription subscription in CXone Mpower without using Studio. You must still modify a Studio script to use the subscription, as described in the preceding section.

  1. In CXone Mpower, click the app selector and select Automation & AI.

  2. Click Subscriptions > Transcript Subscription.

    1. Click Add Subscription.

    2. Enter a name for the subscription. The name should indicate the CXone Mpower application the subscription applies to.

    3. Click Next.

      Under Applications, click the application you want for this subscription. Currently, CXone Mpower Supervisor is the only available application.

    4. Click Add.