CONFIGURE TRANSCRIPT SUBSCRIPTION

Allows you to use a subscription to a transcription service in your script. Subscriptions set up a connection between a CXone Mpower application and a service within CXone Mpower, such as transcription.

Dependencies

• In digital scripts, place this action after the ONASSIGNMENT action.

• In voice scripts, place this action after the ONANSWERaction and before the CONTINOUS TRANSCRIPTION action.

• Learn about the currently supported CXone Mpower applications on the Create Transcript Subscription help page .

Supported Script Types

Phone	Digital

Comparison of Similar Actions

The following actions have similar functions, but with some key differences: 

• Cloud Transcribe : Use this action with Turn-by-Turn Transcription.
• Continuous Transcription: Use this action with Continuous Stream Transcription.
• CONFIGURE TRANSCRIPT SUBSCRIPTION : This action is only for use with a subscription to a transcription service.

Input Properties

These properties define data that the action uses when executing.

Property	Description
Caption	Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon. The default is the action name.
TranscriptSubscriptionConfigName *	Double-click the action on the canvas and select the circle icon next to the transcript subscription you want to use. If necessary, you can create a new subscription.

*Required

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.
Error	Path taken when the action fails to execute properly. For example, when there is an unexpected problem such as poor connectivity, syntax errors, and so on. The variable, with a single underscore character, should be populated with a condensed explanation of the problem.

Script Example

This section shows three examples of how to use the CONFIG TRANSCRIPT SUBSCRIPTION action. In all three examples, the action is located after the ONANSWER or ONASSIGNMENT, which is a requirement.

Inbound  Voice Script:

Outbound Voice Script: 

Digital Script:

Download these scripts.