Onpageopen

This help page is for CXone Studio. This information is also available for Desktop Studio.

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Transitions an agent through a series of screens/popups depending on how a contact responds to specific questions. Invoking Agent Scripting cuts down on training, improves call handling, and gives the contact center more control in the way calls are being handled.

Dependencies

  • Be sure to use a Pageclose action to conclude a sequence of Page actions. Not closing out a Page may result in "stuck" contacts as an agent may be able to click Next within the popped page even after the interaction is finished.
  • To preview a page, use the OnPreview action.

Supported Script Types

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Generic

Email Chat Phone Voicemail Work Item SMS

Input Properties

These properties define data that the action uses when executing.

Property

Description

Add Caption

Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon.

Skill Name Variable

The name of the variable to receive the name of the current ACD skillClosed Used to automate delivery of interactions based on agent skills, abilities, and knowledge. Default: SKLNAME

Agent First Name

The name of the variable to receive the first name of the agent who answered the contact. Default: FIRST

Agent Last Name

The name of the variable to receive the last name of the agent who answered the contact. Default: LAST

Agent ID

The variable to receive the agent ID of the agent who answered the contact. Default: AGENTID

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition

Description

Default

Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.