Ondata

Receives data directly from a submitted custom form built with the Runapp or Indicate actions.

Dependencies

• Ondata is an event action.
• When the agent clicks Submit, the script’s Ondata event is triggered.
• There can be only one Ondata event in a script.
• If there is an Unlink action after the Ondata event, the agent and caller are disconnected, and a survey is generated for the caller.
• When an agent enters data in a custom form and clicks Submit, a variable will be created based on the HTML tag of the submit button in the form and will contain the value entered by an agent.

Supported Script Types

Generic	Email	Chat	Phone	Voicemail	Work Item	SMS

Properties

None

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.