Change Audit Report

The Change Audit report displays general activities across your CXone system. For example, you could view all of the username changes that occurred during a specific time period. Or you could track evaluation form changes, such as being activated, deactivated, or deleted.

Clarissa Dalloway is an analyst for Classics Inc. She wants to see all the changes in usernames for the month of May across all applications. Clarissa runs the Change Audit report, defining the time period from May 1st to May 31st in the report prompt. She then sets Entity to User and sets Attribute to User.userName in the report filter. The table automatically updates to show the username changes in May. The information includes when the changes were made, the previous and new values, and who made the change.

Errors currently occur in the Activity Audit report and Change Audit report when the Time Period is set to more than the Last 7 days. We are working on a permanent solution, but to avoid issues in the meantime, we recommend you do not run the report for longer than the Last 7 days.

Data in this Report

The Change Audit report has multiple columns that present data attributes for changes to existing CXone entities or values. You can right-click any column in the report to sort the data, drill-down, or adjust the display.

Field Details
Modified Time (UTC)

The date and UTC time at which the change occurred.

The displayed time is when the change occurred according to UTC+0. The time is not shown in your chosen time zone or the entity's time zone. For example, suppose your tenant's time zone is UTC +2 and you looked at a name change for a user whose time zone is UTC +1. If Modified Time displays 7:00 AM, then the change occurred at 8:00 AM for the user and 9:00 AM for your tenant.


The item that experienced a change. For example, for a change to a user account, Entity is User.


The aspect or feature of the entity that was changed. For example, for a username change, Attribute is User.userName.

Previous Value The attribute value before the change occurred.
Changed Value The attribute value after the change occurred.
Triggered By The CXone component that initiated the change. This could be a user or a system automation.

Event ID

The unique ID that CXone assigned to the change.

Instance The unique ID associated with the Entity. For example, if the entity is a user, Instance is the unique ID used internally by CXone to refer to the user.
Comments Any notes associated with the change.
Trigger Application The application that caused the change to occur.
Trigger Host The unique ID for the tenant where the change occurred.
Trigger Program The action performed in CXone that caused the change to occur.

Report Filters

You can make selections from the following drop-downs to filter the data that displays in the report.

Field Details
Application The CXone products for which you want to view changes. If you do not make any selections in this field, the report will accumulate data from all of your CXone applications according to your selected employee and time selections. The initial value for this filter is the value for Application that you set in the prompt when you ran the report.


The item that experienced a change, such as User or Role.


The aspect or feature of the entity that was changed, such as User.userName or User.role.

Columns The report columns that you want to display in the report table.