Required role: Admin
The Voice Agent Set for Digital data download report shows which agents became Digital First Omnichannel digital agents An agent who handles digital interactions, such as those on email, chat, social, messaging, and SMS channels. during a given billing period. It shows the date during the billing period when an agent was assigned a digital Any non-voice channel, contact, or skill such as email, chat, messaging, work item, or SMS. skill. Digital skills include chat, email, SMS, and so on. If DateUpdatedToDigital shows the first day of the billing month, the agent may have been given a digital skill during a previous billing period.
This report is for use with Digital First Omnichannel. For more information about this product, ask your CXone Account Representative.
Select Report Option
See Data Download Reports Reference for details about all options available in the Select Report Option section when you run a data download report.
The name of the agent.
Indicates that the
Indicates that the agent was configured for Digital Engagement during the specified billing month (requires that you have Digital First Omnichannel.
|DateUpdatedToDigital||The date during the specified billing month when the agent was updated with a digital skill.|