Longest Inqueue by Hour Report

Required permissions: Data Download On

The Longest Inqueue by Hour data download report displays the longest wait time a contact spent per hour per skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge for the dates specified.

Select Report Option

See Data Download Reports Reference for details about all options available in the Select Report Option section when you run a data download report.

Week_	The number of the week in the year that the events in the row occurred, numbered 1-52. For example, the first week in January is week 1.
WeekDay	The number of the day in the week that the events in the row occurred, numbered 1-7. It starts with Sunday as day 1 and ends with Saturday as day 7. For example, Monday is day 2 of the week.
Date_	The date within the specified time period on which the events in the row occurred. It has a format of MM/DD/YYYY.
Hour_	The number of the hour in the day that the events in the row occurred, numbered 1-24. It starts with 12:00 AM—1:00 AM as hour 1 and ends with 11:00 PM — 12:00 AM as hour 24.
Skill_Name	The name of the skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge that handled the contact.
Campaign_No	The unique, system-generated ID of the campaign the skill that handled the contact belongs to.
Media_Name	The media type or channel A way for contacts and agents to interact, such as voice, email, chat, social media, and so on. of the contact.
LongWait	The number of seconds of the greatest amount of time a single contact spent in queue during the indicated hour for the indicated skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge .