Longest Inqueue by Hour Report
Required permissions: Data Download
The Longest Inqueue by Hour data download report displays the longest wait time a contact spent per hour per skill
for the dates specified.
Select Report Option
You need to configure a Date Range, Start/End Time, and Export Format when you run a data download report.
Columns
| Week_ |
The number of the week in the year that the events in the row occurred, numbered 1-52. For example, the first week in January is week 1. |
| WeekDay |
The number of the day in the week that the events in the row occurred, numbered 1-7. It starts with Sunday as day 1 and ends with Saturday as day 7. For example, Monday is day 2 of the week. |
| Date_ |
The date within the specified time period on which the events in the row occurred. It has a format of MM/DD/YYYY. |
| Hour_ |
The number of the hour in the day that the events in the row occurred, numbered 1–24. It starts with 12:00 AM–1:00 AM as hour 1 and ends with 11:00 PM–12:00 AM as hour 24. |
| Skill_Name |
The name of the skill |
| Campaign_No |
The unique, system-generated ID of the campaign |
| Media_Name |
The media type or channel |
| LongWait |
The number of seconds of the greatest amount of time a single contact spent in queue during the indicated hour for the indicated skill |