Longest Inqueue by Hour Report
Required permissions: Data Download On
The Longest Inqueue by Hour data download report displays the longest wait time a contact spent per hour per skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge for the dates specified.

Select Report Option
See Data Download Reports Reference for details about all options available in the Select Report Option section when you run a data download report.
Columns
Week_ |
The number of the week in the year that the events in the row occurred, numbered 1-52. For example, the first week in January is week 1. |
WeekDay |
The number of the day in the week that the events in the row occurred, numbered 1-7. It starts with Sunday as day 1 and ends with Saturday as day 7. For example, Monday is day 2 of the week. |
Date_ |
The date within the specified time period on which the events in the row occurred. It has a format of MM/DD/YYYY. |
Hour_ |
The number of the hour in the day that the events in the row occurred, numbered 1-24. It starts with 12:00 AM—1:00 AM as hour 1 and ends with 11:00 PM — 12:00 AM as hour 24. |
Skill_Name |
The name of the skill |
Campaign_No |
The unique, system-generated ID of the campaign |
Media_Name |
The media type or channel |
LongWait |
The number of seconds of the greatest amount of time a single contact spent in queue during the indicated hour for the indicated skill |