Import and Export

Bot Builder allows you to import or export certain data about your bot.

Use cases for import functionality:

• Migrate from another bot building platform
• Add your own NLU This process expands on Natural Language Processing (NLP) to make decisions or take action based on what it understands. data sets

Use cases for export functionality:

• Duplicate or backup the bot in the same account
• Copy the bot into a different account
• Export past conversations to run analytics in a third-party tool

Import and export functionality is located in Preferences and can be used with training data, conversations, or full bot configuration.

Training Data

Import	Export	File Types
		XSLX

1. In CXone, click the app selector and select Bot Builder.

2. Click the bot you want to work with.
3. Click Preferences in the left icon menu.
4. On the Import & Export tab, click Training Data.
5. To import:
   1. Click Browse Files, then locate the file you need.
   2. Click Import.
   3. In the History section, you can view logs detailing each past import.
6. To export, click Export to .XSLX.

Conversations

Import	Export	File Types
		JSON via REST API

You can export conversation data in JSON through a REST API. This allows you to put your past conversations through analytics or other third-party processes, then return and make improvements to your bot.

1. In CXone, click the app selector and select Bot Builder.

2. Click the bot you want to work with.
3. Click Preferences in the left icon menu.
4. On the Import & Export tab, click Conversations.

5. In a separate browser tab, open the Get Conversations API documentation. This is where you can get an example API request to modify for your own use.

6. Select the language you're writing in from the Language drop-down.

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7. Click Copy in the Example Request window.

8. Paste the example request into your code.

9. Go back to the Bot Builder tab and copy the Token.

10. Paste the token into your code to replace "YOUR TOKEN HERE" in the example request.

Bot Configuration

Import	Export	File Types
		YAML

Importing a bot can help with bot duplication or migrating to a different account or tenant. Exporting a bot allows it to be used as a backup. If using as a backup, you should export on a regular basis to keep it up-to-date.

You can import a bot from the same page where you create a new bot.

To export your bot:

1. In CXone, click the app selector and select Bot Builder.

2. Click the bot you want to work with.
3. Click Preferences in the left icon menu.
4. On the Import & Export tab, click Bot Configuration.
5. Click Export to .yaml.