This help page is for CXone Studio. This information is also available for Desktop Studio.

Adds a reference to a Web Service DLL to the script. The Uses action works in conjunction with Assign actions to pass the needed information.

You can also use the USES statement in a Snippet action to access a Web Service.


  • This action does not need to be linked to any other action.
  • Uses is sufficient to be anywhere in the script and is stand-alone.

Supported Script Types

A square with a line branching from it that goes to three other squares.


Email Chat Phone Voicemail Work Item SMS

Input Properties

These properties define data that the action uses when executing.



Add Caption

Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon.

Parameters The name of the DLL.

Result Branch Conditions