GET TAGS
This help page is for CXone Studio. This information is also available for Desktop Studio.
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Allows you to retrieve any tags |
Dependencies
- This action requires Digital Experience.
- Before working with digital scripts, learn about the differences between traditional ACD scripts and digital scripts.
Supported Script Types
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Digital |
Input Properties
These properties define data that the action uses when executing.
Property |
Description |
---|---|
|
Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon. |
ContactId * |
The contact ID Variable substitution is commonly used for this property. |
*Required
Output Properties
These properties contain variables that hold data returned from executing the action. They're available for reference and use when the action completes.
Property |
Description |
---|---|
ContactTags (out) |
The variable that holds the returned array of tags. The default is ContactTags. |
Result Branch Conditions
Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.
Condition |
Description |
---|---|
Default |
Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined. |
OnError |
Path taken when the action fails to execute properly. For example, when there is an unexpected problem such as poor connectivity, syntax errors, and so on. The variable, with a single underscore character, should be populated with a condensed explanation of the problem. |