This help page is for Desktop Studio. This information is also available for CXone Studio.

Retrieves information about any or all Personal Connection skillsClosed Used to automate delivery of interactions based on agent skills, abilities, and knowledge in the business unitClosed High-level organizational grouping used to manage technical support, billing, and global settings for your CXone environment.

You can also use GetSkillInfo to determine the value of any number of attributes for an ACD skillClosed Used to automate delivery of interactions based on agent skills, abilities, and knowledge prior to performing any action with that information in Studio.


GetSkillInfo is for use with Proactive XS only.

Supported Script Types

The icon for a Generic script type - a rectangle with < and > symbols inside it.

The icon for the Email script type - a large @ symbol in a diamond.

The icon for the Chat script type - a chat bubble with an ellipsis inside (...), in a diamond shape.

The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it.

The icon for the Voicemail script type - a symbol that looks like a cassette tape - two circles sitting on a horizontal line.

The icon for the Work Item script type-a piece of paper with one corner folded down and a bullet list on it.

The icon for the SMS script type - a smart phone with a chat bubble coming out of it.

The icon for the Digital script type - a computer monitor with a smartphone next to it.


Email Chat Phone Voicemail Work Item SMS Digital

Input Properties

These properties define data that the action uses when executing.




Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon. The default is the action name.

SkillList (OPTIONAL) This field accepts a list of specific ACD skillsClosed Used to automate delivery of interactions based on agent skills, abilities, and knowledge (either CXone or third-party) for which the user will check states. If not populated, the action returns all active (not deactivated) Personal Connection skills for the tenant. An example of the list of CXone ACD skills using the default delimiter appears as shown below: 73117 | 159842 | 123858, etc.Because External Skill Identifiers can be in any number of different formats, a sample list is not provided.
IsInContactSkillList This determines whether the supplied list of skill Identifiers are CXone Skill numbers or external (3rd-party) skill identifiers. If True is selected and a non-CXone skill is supplied, the action will treat the supplied skill as invalid. CXone skills are integers only, where 3rd-party identifiers are treated as strings.
SkillListDelimiter The delimiter to use when separating the list of skills; default is a | (pipe).

Output Properties

These properties contain variables that hold data returned from executing the action. They're available for reference and use when the action completes.



Result (out) A dynamic data object containing the results of the action executing.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.




Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.


Path taken when the action fails to execute properly. For example, when there is an unexpected problem such as poor connectivity, syntax errors, and so on. The _ERR variable, with a single underscore character, should be populated with a condensed explanation of the problem.


Path taken if one or more SkillsClosed Used to automate delivery of interactions based on agent skills, abilities, and knowledge are found to be invalid.

Script Example

This is an example to show how this action can be used in scripts. It is not intended to be a complete script. Additional scripting may be required.

The script below is in sync with all contacts that are being checked in.

Click here to view the full expression value of IF (at the bottom of the script above).

Click here to view the Snippet Properties of the script above.

Would you like to download this script?