GetSkillInfo

Retrieves information about any or all Personal Connection skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge in the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone environment. You can also use GetSkillInfo to determine the value of any number of attributes for an ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge prior to performing any action with that information in Studio.

Dependencies

GetSkillInfo is for use with Proactive XS only.

Supported Script Types

Generic	Email	Chat	Phone	Voicemail	Work Item	SMS	Digital

Input Properties

These properties define data that the action uses when executing.

Property	Description
Caption	Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon. The default is the action name.
SkillList	(OPTIONAL) This field accepts a list of specific ACD skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge (either CXone or third-party) for which the user will check states. If not populated, the action returns all active (not deactivated) Personal Connection skills for the tenant. An example of the list of CXone ACD skills using the default delimiter appears as shown below: 73117 | 159842 | 123858, etc.Because External Skill Identifiers can be in any number of different formats, a sample list is not provided.
IsInContactSkillList	This determines whether the supplied list of skill Identifiers are CXone Skill numbers or external (3rd-party) skill identifiers. If True is selected and a non-CXone skill is supplied, the action will treat the supplied skill as invalid. CXone skills are integers only, where 3rd-party identifiers are treated as strings.
SkillListDelimiter	The delimiter to use when separating the list of skills; default is a | (pipe).

Output Properties

These properties contain variables that hold data returned from executing the action. They're available for reference and use when the action completes.

Property	Description
Result (out)	A dynamic data object containing the results of the action executing.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.
OnError	Path taken when the action fails to execute properly. For example, when there is an unexpected problem such as poor connectivity, syntax errors, and so on. The _ERR variable, with a single underscore character, should be populated with a condensed explanation of the problem.
InvalidSkills	Path taken if one or more Skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge are found to be invalid.

Script Example

The script below is in sync with all contacts that are being checked in.

Click here to view the full expression value of IF (at the bottom of the script above).

Click here to view the Snippet Properties of the script above.

Would you like to download this script?