This help page is for Desktop Studio. This information is also available for CXone Studio.

Adds a from-address to the structured variable created with a Createemail action.

Supported Script Types

The icon for the Email script type - a large @ symbol in a diamond.


Input Properties

These properties define data that the action uses when executing.




Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon. The default is the action name.

ContainerVar The name of the structured variable that contains all other variables. EML is the default name.
Address The email address listed in the from field.
Replace A BooleanClosed A data type that has two possible values: true and false. setting you can use to indicate whether you want to append the existing recipient list or replace it. False appends the existing recipient list and True replaces it. The default is False.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.




Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.