The Event Analysis grid shows the list of events, as defined in Studio, and their volume, based on IVR
Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both. interactions in the last 90 days. This information about event traffic helps you to build more accurate journeys.
The grid is accessed from the following places:
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When building a journey. You can add events and scripts to your journey.
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In the Event Analysis window, which is for reference only.
Here's What You Can Do
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Search by event name or script name.
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Sort by Event Name, Script Name, Event Volume, and Event %. Default sorting is by event volume.
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Create a new journey by clicking Options
and selecting New Journey. You can drag and drop events into the journey builder. When you save the journey, it is added to the Journey Manager page. See Build a Journey. This is dependent on your user permissions.