NEVA Discover is an artificial intelligence (AI) desktop analytics tool. This tool provides a scientific approach to streamlining your daily processes. It compiles data for user input actions like mouse clicks or keyboard actions. It also considers the context of the actions, such as the action type or which application is open. All the data is analyzed to provide a complete picture of user operations. After analyzing this data, NEVA Discover identifies inefficiencies and performance gaps. These Inefficiencies may be repeated tasks, usage patterns, or blockages. With this data, you can take steps to improve your operations - whether by streamlining execution, focusing on the quality of service, or upskilling employees.
Benefits of NEVA Discover:
Identifies daily productivity gaps
Identifies processes that can be automated
Produces enrich metadata Data that provides information about other data. for each monitored action
Provides highly-detailed data and analysis of user actions
How NEVA Discover Works
NEVA Discover runs quietly in the background as the users work on the system. The unsupervised AI engine discovers repeated tasks, usage patterns, and blockages by gathering data about the thousands of small actions that the users carry out in their work each day. The solution is intelligent enough to recognize variants of the same process when done in different ways by different people. NEVA Discover complies with data privacy regulations as it collects this data.
From the data it gathers, NEVA Discover gives you insight into where the productivity gaps and inefficiencies are, how well business applications support productivity, and average handling times. It also highlights potential best practices. This approach enables you to create optimization cases based on unbiased data about your people, processes, and systems interact in the real world.
Access NEVA Discover
Access the NEVA Discover application under Workforce Engagement.
Log in to CXone.
Go to Workforce Engagement > NEVA > NEVA Discover.
The Process Analytics page appears. For more information, refer to Process Analytics.
For information on tenants and user rights, refer to these: