Data is collected via a web connector for web-type applications. The built-in web connector captures URLs from Chrome and Edge browsers. The Web Connector is installed and enabled by default. However, you must enable the relevant Browser Connector extension in the browser from which the data is collected.
After installing a new version of the CXone Mpower Desktop Discovery Client, you may need to re-enable the browser extension.
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For Chrome configuration, see Configure the CXone Mpower Desktop Discovery Client Communication Extension for Chrome
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For Edge configuration, see Configure CXone Mpower Desktop Discovery Client Communication Extension for Edge
Note the following limitations on support for Microsoft Edge:
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Only versions of Microsoft Edge based on Chromium are supported. Previous versions of Edge that were based on other technologies are not supported.
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Data Collection from web pages running in Edge IE compatibility mode is not supported.