This page lists the pop-up messages that may appear to you in CXone Mpower Agent for Microsoft Teams. It explains the purpose of each one.
Connection Re-Established Successfully
If Digital Experience is set up for your organization, Agent for Microsoft Teams checks its connection every five seconds. If it doesn't receive a response after four tries, the connection is closed. Agent for Microsoft Teams then tries to reconnect up to ten times. If one of those attempts succeeds, a pop-up with the message "Connection re-established successfully" appears.
This pop-up message may appear every two hours. This is because AWS servers can only stay connected to Agent for Microsoft Teams for a maximum of two hours 
.
If this message keeps appearing, you should:
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Make sure your internet connection is stable.
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Work with your organization's IT department, if you're working in the office or if you're using a VPN.
Reconnection Attempt Failed
If Digital Experience is set up for your organization, Agent for Microsoft Teams checks its connection every five seconds. If it doesn't receive a response after four tries, the connection is closed. Agent for Microsoft Teams then tries to reconnect up to ten times. If all ten attempts fail, a pop-up with the message "Unfortunately, the reconnection attempt failed. Please try refreshing the page after some time" appears.
If this error message appears, you should:
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Make sure your internet connection is stable. If you're working in the office or if you're using a VPN, work with your organization's IT department.
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Refresh Agent for Microsoft Teams and log in again.
Trying to Reconnect
If Digital Experience is set up for your organization, Agent for Microsoft Teams checks its connection every five seconds. If it doesn't receive a response after four tries, the connection is closed. Agent for Microsoft Teams then tries to reconnect up to ten times. While trying to reconnect, a pop-up with the message "Trying to reconnect in order to get real time updates. Expect some delay" appears.
