This page lists the pop-up messages that may appear to you in CXone Mpower Agent. It explains the purpose of each one.
Connection Re-Established Successfully
If Digital Experience is set up for your organization, Agent checks its connection every five seconds. If it doesn't receive a response after four tries, the connection is closed. Agent then tries to reconnect up to ten times. If one of those attempts succeeds, a pop-up with the message "Connection re-established successfully" appears.
This pop-up message may appear every two hours. This is because AWS servers can only stay connected to Agent for a maximum of two hours 
.
If this message keeps appearing, you should:
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Make sure your internet connection is stable.
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Work with your organization's IT department, if you're working in the office or if you're using a VPN.
Reconnection Attempt Failed
If Digital Experience is set up for your organization, Agent checks its connection every five seconds. If it doesn't receive a response after four tries, the connection is closed. Agent then tries to reconnect up to ten times. If all ten attempts fail, a pop-up with the message "Unfortunately, the reconnection attempt failed. Please try refreshing the page after some time" appears.
If this error message appears, you should:
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Make sure your internet connection is stable. If you're working in the office or if you're using a VPN, work with your organization's IT department.
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Refresh Agent and log in again.
Trying to Reconnect
If Digital Experience is set up for your organization, Agent checks its connection every five seconds. If it doesn't receive a response after four tries, the connection is closed. Agent then tries to reconnect up to ten times. While trying to reconnect, a pop-up with the message "Trying to reconnect in order to get real time updates. Expect some delay" appears.
