Add the Agent Click-to-Dial Extension

You can add the CXone Mpower Agent Click-to-Dial Extension to Google Chrome or Microsoft Edge. In both browsers, you can download the extension from the Chrome Web Store. Click-to-Dial enables you to dial phone numbers by clicking them in your browser.

Add the Agent Click-to-Dial Extension to Google Chrome

1. Navigate to Agent Click-to-Dial in Google Chrome. This links to an external site that is not maintained by NICE.

2. Click Add to Chrome.

3. In the pop-up that appears, click Add extension.

Add the Agent Click-to-Dial Extension to Microsoft Edge

1. Navigate to Agent Click-to-Dial in Microsoft Edge. This links to an external site that is not maintained by NICE.

2. If you haven't already enabled Chrome extensions for Edge, click Allow extensions from other stores in the blue bar at the top.

3. Click Get.

4. In the pop-up that appears, click Add extension.

Turn Off Click-to-Dial

You can turn off click-to-dial functionality without removing the Agent Click-to-Dial Extension from your browser.

In Google Chrome

1. In the top right of Google Chrome, click Extensions .

2. Locate the Agent Click-to-Dial Extension. Click Options > Options next to it.

3. Turn off Enable Click to Dial.

4. Click Update.

In Microsoft Edge

1. In the top right of Microsoft Edge, click Extensions .

2. Next to Agent Click-to-Dial Extension, click More actions > Extension options.

3. Turn off Enable Click to Dial.

4. Click Update.

Enable Telemetric Data

If you use ChromeOS, you can enable CXone Mpower Agent to access your device's telemetric data: processor name, CPU usage, and memory usage. This information appears in Settings . To enable this option, follow the steps below for your browser.

In Google Chrome

1. In the top right of Google Chrome, click Extensions .

2. Locate the Agent Click-to-Dial Extension. Click Options > Options next to it.

3. Turn on Enable Telemetric Data.

4. Click Update.

In Microsoft Edge

1. In the top right of Microsoft Edge, click Extensions .

2. Next to Agent Click-to-Dial Extension, click More actions > Extension options.

3. Turn on Enable Telemetric Data.

4. Click Update.