Manage Approvals

The Manage Approvals page, also called the Incoming Requests page, lets you manage requests from NICE employees to access your tenant for configuration, support, or troubleshooting purposes. This gives you the ability to approve or reject the requests and to send an explanatory comment to the requester. The page shows all requests you've received, but you can filter it by status by using the drop-down in the top right corner of the page.

Manage a Pending Impersonation Request

Required permissions: Role Impersonation Respond

  1. Click the app selector icon of app selector and select Admin.
  2. Go to Security Settings > Incoming Requests.
  3. Locate the request you want to approve or reject. If you've had many requests, you can use the drop-down in the top right corner and select Pending to only see pending requests. Click Manage in the corresponding row.

  4. In the Impersonation Request form, select whether you want to Grant or Reject the request in the Response field.

    • If you selected Grant, set an Expiration Date for the access. If you want to include a message for the NICE employee requesting access, enter it in the Response Message field. Click Grant when you're done.
    • If you selected Reject, you can enter a message for the NICE employee requesting access in the Response Message field. Click Reject when you're done.
    Field Details
    Response Specifies whether to Grant or Reject the request to access your tenant.

    Role

    Displays the role the requester will have when they access your tenant.

    Current Status Displays the current status of the request for access. It can be one of Granted, Pending, or Rejected.
    Expiration Date Only available when the Response is Grant. This specifies when access to your tenant ends. You can use the calendar icon Icon: a calendar to select a date and the arrow icons Icon: a left-pointing arrow Icon: a right-pointing arrow to change the date to one day earlier or later.
    Response Message Includes a message to the person requesting access when they receive a notification that their request has been granted or rejected.

  5. If you want to see the updated request and you filtered the table to show only Pending, switch the filter back to All, or to Granted or Rejected.