Locked Employees

Users that have had their accounts locked for any reason appear on the Locked Employees page. You can use this page to reset passwords and unlock or reactivate user accounts.

Unlock User Password

Required permissions: Unlock User On

1. Click the app selector and select Admin.
2. Go to Security Settings > Locked Employees.
3. From the table, locate the user whose password you want to unlock. At the end of the user's row, click the Actions icon and select Unlock Password.

Unlock User Account

Required permissions: Unlock User On

1. Click the app selector and select Admin.
2. Go to Security Settings > Locked Employees.
3. From the table, locate the user you want to unlock. At the end of the user's row, click the Actions icon and select Unlock User.