Unassign Case from Inbox

Removes a contact from a user's inbox. This also means the card on the left of the inbox is removed.

Create This Job

  1. Click the app selector icon of app selector and select ACD.
  2. Go to Digital > Automation Jobs.

  3. Click Add.
  4. Enter a Name that describes what the job does.
  5. From the Action drop-down, select Unassign case from inbox.
  6. Click Save.

Add The Job to a Trigger

  1. Go to Digital > Automation Triggers.

  2. Locate the trigger you want to assign this job to and open it.

  3. Click Add existing job.

  4. Use the drop-down to select this job. The drop-down displays the Name you gave the job, not the Action of the job.
  5. Click Add.