Legacy Engagement Rules

The legacy ACD > GUIDE > Engagement Rules and ACD > GUIDE > Engagement Actions pages are only available for some existing digital chat customers. Use the rule builder for any new engagement rules.

These events are provided for existing digital chat customers who may have implemented triggers based on these events. They are unavailable for new customers: Visitor Page View, Chat Window Opened, Custom Visitor Event, Popup Clicked, and Triggered by API.