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Add-On Voice Solutions

You can purchase enhancements to the default CXone Mpower voice experience. These include:

CXone Mpower SmartSpeak Real-Time Translation: Provides real-time translation of a live call between 96 different languages and dialects.
Universal Call Branding: Show your organization's name in the caller ID when your agents place outbound calls.
Click-to-Call: Places a button on your website that lets visitors call your contact center with their browser softphone.
Noise Cancellation: Reduces contacts' ability to hear background noise and echoes from your agents' side of the call, no matter where they're working.

Noise Cancellation is currently in controlled release (CR). If you are not part of the CR group and would like more information, contact your Account Representative.